Frequently Asked Questions

What do I need to be able to receive payment online?
When HOHO Plaza Payment Gateway is available, you will need a government-issued ID to sign up for a verified account. Identity verification is important to comply with laws and prevent fraud, so you know people are who they say they are.

How can I use HOHO Plaza?
HOHO Plaza will be available on so you won’t need to install any apps to use sell and shop on HOHO Plaza. You will also be able to message your seller or buyer to ensure your order can be completed.

What can I use HOHO Plaza for?
HOHO Plaza is designed for seller to build an online shop without coding or design skills. You can also explore products around your local areas and buy them on HOHO Plaza. 

Will HOHO Plaza charge fees?
You can start build a personal profile free of charge during our open beta period. We will collect around 7-13% commission and transaction fees cover our cost on running the system and platform. From time to time we will also introduce premium features that require a monthly or annual payment. 

Where is HOHO Plaza available?
Our goal is to make HOHO Plaza available to everyone, anywhere in the world. We’re working to bring HOHO Plaza to as many countries as possible.

Can I use my local currency in HOHO Plaza?
HOHO Plaza is designed for local community, so when you sell and spend your money, you’ll be using your local currencies. 

How will you prevent fraud?
Free or unverified accounts will not be able to accept payment online. Premium accounts, ratings and transactions are verified. Fraud prevention is built in throughout the system. HOHO Plaza uses government-issued IDs to verify shop owners, so you can trust people are who they say they are. HOHO Plaza also has in-app reporting, rating and dedicated customer care, where any fraudulent activity will be reported to local authority. 

How will HOHO Plaza keep my information safe?
Your HOHO Plaza transaction history will only be visible to you. To read more about how we are protecting your data, click here.

What’s the relationship between HOHO Plaza and Media & Digital Labs?
HOHO Plaza is a startup and is a subsidiary of Media & Digital Labs. and is headquartered in Hong Kong SAR.

Can businesses use HOHO Plaza?
Over time, additional merchant services will help businesses big and small accept payment online and in-store.